Refund policy

Returns: unused items in their original, unopened packaging can be returned within 14 days of collection. To start a return, WhatsApp us at +65 8775 7025 or email admin@cozycat.sg, then bring the item to Kuro Cat Hotel, 21A Kreta Ayer Road, Singapore 088991.

Damaged or faulty items: please check your items when you collect them. If an item is damaged or faulty, contact us within 48 hours of collection and we will replace or refund it.

Refunds: refunds are made to your original payment method within 10 business days of us receiving the returned item.

Non-returnable items: food and treats, opened litter, sale items and gift cards.